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Limited Lifetime Warranty

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Our Best-In-Class Warranty

When you buy from Window World, you’re getting much more than replacement windows, doors and siding. Just as important, you can rest easy knowing that we will stand behind our products for a lifetime. As the nation’s largest home remodeler, we will be there to service any defects in material and workmanship.* We are committed to making sure your new windows, doors, and siding is properly maintained for the long-term.

*Some limitations and exclusions apply. Read the entire warranty before making a purchase.

Replacement Products You Can Rely On

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Limited Lifetime Transferable Warranty

Subject to the limitations and exclusions on reverse side Window World (”Company”) warrants to the original purchaser/property owner (”Owner”) and, if any, Owner’s immediate transferee, excluding all other subsequent transferees, that any basic window installed by the Company is free from defects in material and workmanship for as long as the Owner or Owner’s immediate transferee resides in the home in which the windows are installed.

checkmark iconVinyl Parts Warranty –  That under normal use, the vinyl components of the window will not blister, peel, rot or corrode.

checkmark iconMechanical Parts Warranty – That all mechanical parts (locks, vent locks, balances) are warranted to be free from manufactured defects in material and workmanship. Replacement parts will be supplied at no charge.

checkmark iconInsulated Glass Warranty – The sealed insulated glass unit is warranted against defects resulting in material obstruction of vision from film formation caused by dust or moisture in the dead air space of the sealed unit for the life of the window. If the glass unit fails, the Company will provide the Owner with a replacement insulated glass unit at no extra charge.

checkmark iconGlass Breakage Warranty – The Company will provide the Owner with a replacement insulated glass unit in the event of accidental glass breakage, with the purchase of Solarzone Glass Package. Exclusions listed below apply.

checkmark iconLabor Warranty – For a period of five years after installation, Window World will provide the labor costs at the time of service. Two-year labor guarantee on all vinyl window series less than 3000. Five-year labor guarantee on all vinyl window series 3000 or above. Five-year labor guarantee on all vinyl sliding patio doors. Non Transferable.

checkmark iconTransferable Warranty – This warranty may be transferred to the Owner’s immediate transferee provided the transferee notifies the Company, in writing, at the address below, within 30 days of the property’s transfer date. The correspondence must include a transfer fee of $250, the original Owner’s name and address, transferee’s name and address, and the World World location responsible for the installation.

Vinyl Siding Warranty

AMI Vinyl Siding, Soffit and Accessories are warranted by Associated Materials Incorporated (AMI) against blistering, corroding, flaking and peeling as a direct result of defects occurring in the manufacturing process, under normal use and service, subject to the terms and conditions contained in this Warranty. If AMI determines that a claim is valid in accordance with the terms of this Warranty, AMI agrees, at it’s sole option, to repair, refinish or replace only the defective siding panels and/or accessories and assume 100% of the cost of material and labor. In the event that the building upon which the warranted siding, soffit and/or accessories have been installed comprises multiple residential or commercial units, including condominiums, then each individually addressed unit shall be deemed to be a separate property owner unit for all applicability purposes of this Limited Warranty. For an entity other than living persons, the Warranty period shall be for fifty (50) years from the original date of installation, under this Limited Warranty.

Transferability Provisions

This limited lifetime Warranty (this “Warranty”) remains in effect for as long as the owner(s) of the property to which the Products were originally applied [the “Original Property Owner(s)”] continues to live in and to own the property. In the event that there is more than one Original Property owner, this Warranty will remain in effect as long as one of the Original Property Owners is living and owns an interest in the property. Upon change in ownership, this Warranty may be transferred to the new owner(s) [“Subsequent Transferee(s)”] as a Fifty (50) Year, Limited Non-Prorated Warranty beginning from the date of original installation of Products. Upon transfer, fade shall be covered as set forth in the Fade Protection Schedule.

Exclusions

AMI does not warrant installation nor defects caused by installation. This Warranty covers only the specific manufacturing defects as specified herein. This Warranty does not cover any other damages or material failure including, but not limited to, normal weathering, oxidation, Acts of God, fire, flood, impact from foreign objects, chemical pollutants, mildew, structural defects, negligent maintenance or abuse or distortion or warping due to unusual heat sources (including but not limited to barbeque grills, fire, or reflection from window or doors, or other objects). Normal weathering may cause any surface to oxidize, chalk or accumulate surface dirt or stains due to varying exposures to sunlight, weather and atmospheric conditions. The geographic location, the quality of the atmosphere and other local factors in the area, over which AMI has no control, contribute to the severity of these conditions. This Warranty is valid only if genuine AMI Vinyl Siding, Soffit or Accessories are used, but shall be void if accessory products incompatible with the siding, soffit or accessories are installed which cause defects to occur. The warranty does not apply to siding that has been painted, varnished, or similarly coated over the manufacturer’s original finish unless coating is authorized by AMI pursuant to this warranty.

Lifetime Limited Fade Protection

AMI warrants that the Products will not excessively fade. Excessive fade is defined as a change greater than 4 Hunter Units of Delta E. This limited lifetime Fade Protection remains in effect for as long as the owner(s) of the property to which the Products were originally installed [the “Original Property Owner(s)”] continues to live in and to own the property. For an entity other than living persons, the Fade Protection period shall be for fifty (50) years from the original date of installation under this Limited Warranty prorated under the following schedule.

AMI Will Cover Fade on the Following Basis:
AMI upon notification and validation of the complaint, will, solely at its option, either repair, replace or refinish (providing materials and labor) Products that have faded, provided such fading is in excess of 4 Hunter units of Delta E.

Fade Protection Schedule

During original purchaser’s property ownership . . . . . . . . . . . . . . . . . . . 100%
Subsequent Owners and others covered
by a 50-year prorated Warranty: 0-5 years . . . . . . . . . . . . . . . . . . . . . . . 100%
More than 5 but less than 7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90%
More than 7 but less than 8 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80%
More than 8 but less than 9 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70%
More than 9 but less than 10 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60%
More than 10 but less than 11 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50%
More than 11 but less than 12 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40%
More than 12 but less than 13 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30%
More than 13 but less than 14 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20%
More than 14 but less than 50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10%

Due to normal weathering, replacement Products may differ in gloss and color from Products that were originally installed. Our obligations under this Warranty will in no event exceed the purchase price of the originally installed Products determined by AMI to be defective and the cost of the labor involved in the original installation of such defective Products. Any additional costs beyond these amounts are the property owner’s responsibility.

Hail

AMI Vinyl Siding and/or Soffit is also warranted against damage from hail. In such cases, upon authorization, the replacement materials only are covered. In the case of hail damage, the homeowner should first pursue their homeowners’ insurance policy for coverage. In the event that coverage is denied by insurance carrier, homeowner will be entitled to the hail protection coverage hereunder. All other costs of replacement of hail-damaged Products, including the cost of labor, shall be the sole responsibility of the Original Property Owner(s) or Subsequent Owner(s) of the property.

Claim Handling

Any claims for defects under this Warranty must be reported to AMI, Consumer Services Group, 1-800-489-1144 within the Warranty period and promptly after discovery of the claimed defect, describing the defect claimed. Proof of product purchase and proof of property ownership is required for coverage under this Warranty. The homeowner may be asked to complete a questionnaire and submit photos and/or samples, or at AMI’s option, a reasonable time shall be allowed for inspection purposes. The obligation of AMI, under this Warranty, shall be performed only by persons designated and compensated by AMI for that purpose and is subject to all other provisions of this Warranty.

The original Warranty shall not be extended by any such work performed, but the remaining Warranty time period shall continue in effect and be applicable under the terms and conditions of this Warranty to the Warranty work performed. A color variance may occur between any new replacement panel in comparison to the originally installed panels due to weathering exposure and would not be indicative of defective siding, soffit or accessories. AMI reserves the right to discontinue or change any siding, soffit or accessory as manufactured. If the siding, soffit or accessories originally installed are not available and AMI determines to replace the defective material, AMI shall have the right to substitute siding, soffit or accessories designated by AMI to be of equal quality. AMI may elect to refund the original purchase price for only the defective materials. The provisions of this Warranty are the full and complete Warranty policy extended by AMI. This Warranty shall remain in effect only if normal cleaning practices are performed for maintenance of the siding, soffit and/or accessories. (See Care and Cleaning.) This Warranty shall be null and void if harmful cleaning compounds are used.

THE WARRANTY STATEMENTS CONTAINED IN THIS LIMITED WARRANTY SET FORTH THE EXPRESS WARRANTIES EXTENDED BY ASSOCIATED MATERIALS INCORPORATED AND ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, FOR THE SIDING, SOFFIT OR ACCESSORIES. THE PROVISIONS OF THIS WARRANTY SHALL CONSTITUTE THE ENTIRE
LIABILITY OF ASSOCIATED MATERIALS INCORPORATED AND SHALL BE THE PROPERTY OWNERS EXCLUSIVE REMEDY FOR BREACH OF THIS WARRANTY. ASSOCIATED MATERIALS INCORPORATED SHALL NOT BE LIABLE TO THE PROPERTY OWNER FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THE SIDING, SOFFIT OR ACCESSORIES.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This Warranty gives you specific legal rights and you may also have other rights, which vary from state to state.


General Limitations and Exclusions

  1. Acts of God (hurricanes, tornadoes, flood, etc.) Acts of war, fire, stress resulting from localized heat, modifications, and vandalism are not covered by this warranty.
  2. Color variances may occur between replacement parts and weathered original material.
  3. Labor warranty does not transfer to Owner’s immediate transferee.
  4. This warranty is exclusively for windows installed by the Company. Any additional products, such as doors, installed by the Company, in conjunction with the window contract/installation will carry the warranty provided by the manufacturer.

This warranty gives you specific legal rights, and you many also have other rights which vary from state to state.



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